Ramazanov's call to officials not to engage in boilerplate responses sparked irony on social media.

The Prime Minister of Dagestan, Magomed Ramazanov, urged officials not to limit themselves to formal responses to citizens' appeals, but to actually solve their problems. Social media users, commenting on his words, complained that they regularly receive boilerplate responses from Dagestani officials. They also noted that they did not receive answers to their appeals to Ramazanov himself.

Ramazanov voiced his call to officials not to engage in boilerplate responses at a meeting where the work of the feedback platform and government public pages was discussed.

"Behind every appeal is a specific person who is waiting not for a formal response, but for a clear answer and, most importantly, a solution to their problem," the Dagestan government quoted Ramazanov's words on its Telegram channel on August 19.

The publication with Ramazanov's words was posted by the Instagram* public page dagestan.reality, which has about 43.9 thousand followers. As of 08:50 MSK on August 23, this post received 453 likes and 54 comments.

Commentators, identifying themselves as residents of Dagestan, complained about the boilerplate responses from officials and difficulties in reaching Ramazanov himself. "Just boilerplate responses. From all government bodies. Everywhere. Wherever you write, wherever you complain, you always get a boilerplate response. The authorities do not feel or notice people at all. Especially in Dagestan," wrote user aaa27081974.

"And where? I'm still waiting for a response, he doesn't resolve it," stated kalimatguliganka.

"Dear Magomed Israfilovich, I have a very big request: please take the time to study the appeals that people make to you and respond to them. In our practice in the office of the head and government, the department dealing with citizens' appeals is simply automated and engages in boilerplate responses," noted zagidin25.

Other users reacted ironically to Ramazanov's call to officials not to engage in boilerplate responses. "Anyone can be a prime minister and say at every meeting: 'Don't work poorly! Work well,'" wrote user phyto_chemic.

"Do you believe in this yourself?" asked robert9645850.

"And everyone got scared," sarcastically remarked nirva_60.

Users also demanded concrete results from the government instead of meetings and statements. "Well, solve the people's problems with fuel prices, with electricity. No need to engage in monitoring, meetings, sessions, and other chatter. Where are the real results?" asked abu_bakar_talgat.

"So far, only clips and phrases, I personally have not felt improvements in everyday life. Roads are degrading, gasoline, electricity, cameras on the roads, the involvement of city services in creating conditions for people, nothing has been done to prevent new seasonal flooding and other technological precautions... Life is becoming harder, and you keep meeting and meeting," wrote el_mevsimoff.

"Caucasian Knot" also reported that residents of Dagestan have repeatedly complained about formal responses from officials. For example, on July 8, residents of the village of Gulli in the Kaytagsky district appealed to the republic's leadership with a complaint about the operation of a lime production plant. They previously stated that they sent appeals to the authorities and controlling bodies, but either did not receive responses or received boilerplate responses about the absence of violations.

On March 17, residents of the village of Novokuli in the Novolaksky district complained about ineffective appeals to the authorities due to regular flooding of roads. According to the villagers, local authorities sent formal boilerplate responses or limited themselves to filling in a few potholes in response to appeals.